Contact Us

We’re here to help. Whether you have a question about your order, need assistance with a return or store credit, or believe you’ve received a faulty or incorrect item, our Customer Service team is ready to assist.

Please review our Returns & Refunds policy for detailed information before reaching out. For all enquiries, email us at info@atelierlux.co.za and include your order number along with any relevant details or images so we can assist you as quickly as possible.

We aim to respond within 1–2 business days and appreciate your patience as each fragrance is carefully made to order.